The roadmap for employers to efficiently organise public holidays in India

 

In India, the number of public holidays that employees get off is not as clearly defined as in most European countries. So, when is your Indian staff entitled to a day off? Our expert Suhasini Sharma gives tips on how to organise your calendar as clearly as possible.

Diwali is one of the most important holidays in India

Holidays in India

In India, the number of paid days off that an employee can take is divided into 3 categories: 

  • Earned leave - average of 12 days per year

  • Casual leave (unscheduled) - 7 days per year on average

  • Sick leave - average of 12-14 days per year

The minimum number of leave days that a company in India is required to provide to its employees depends on the state in which the company is located. While we have mentioned above the averages for each category of leave, this minimum varies from one Indian state to another and you cannot simply copy HR policies from other countries or even other Indian states. You should always check whether your policy complies with local regulations. Help from local experts is not an unnecessary luxury. 


Suhasini Sharma

Growth Consultant

Suhasini Sharma has over 19 years of experience as a Business Intelligence Specialist and Customer Success & Growth Manager. As a Growth Consultant, she maximizes value for our clients' success by providing them with customized solutions, insights and guidance.

Her focus is cross-cultural collaboration, business development, strategy and Customer Relationship Management.


Earned leave

"Earned leave, as the name suggests, is a form of leave that is earned by employees. On average, an employee gets 1 day of leave for every month that he or she works in your company," Suhasini explains. "The condition for taking these leave days varies from company to company, but normally 15 days notice must be given. Earned leave days are deductible if they are not taken. It depends on the employer whether the settlement of outstanding earned leave days takes place at the end of each year or at the end of the employment. In the latter case, the unused leave days can thus be carried over to the following year - the maximum carry-over is 30 - but it is not mandatory for employers to offer this possibility." 

Unscheduled leave

Unscheduled leave are days that can be taken by the employee just before the leave or on the day itself. "These are unexpected circumstances that result in the employee not being able to turn up at the office, such as a sick child suddenly being at home or, a very Indian problem, extreme weather and consequent huge traffic jams," says Suhasini. "Most employers do choose to limit the number of unscheduled leave days that can be taken consecutively, in many cases a person can take a maximum of two or three days of unscheduled leave in a row."

Sick leave

Sick leave can be taken for 1 or 2 days in a row, if an employee is sick for a longer period, he or she must be able to present a doctor's certificate. 

Roadmap to smartly organise public holidays in India

India has 3 public holidays on which all businesses have to close:

  • Republic day - 26 January

  • Independence Day - 15 August

  • Gandhi Jayanti - 2 October

In addition to these three mandatory days off, dozens of public holidays are celebrated in India. When determining the number of public holidays your employees get off, it is important to check whether you are compliant with local regulations. All Indian states have set basic rules on this. Generally, a minimum of between 8 to 14 public holidays are given, depending on the state. This includes the three national holidays mentioned above and gives employers and employees the freedom to choose the other holidays themselves.

"In India, dozens of religious and regional holidays are celebrated, most of which are determined by the lunar calendar," says Suhasini. "This means that public holidays fall on a different day every year, so you have to be flexible with your planning. In addition, employers in India often have to deal with a diverse workforce that professes different religions and thus want to take time off at different times. Organising this can feel like a challenge, but there are smart ways to tackle it." 

This step-by-step plan will ensure that you organise your holidays as inclusively and efficiently as possible:

1. Legal guidelines

The number of public holidays you need to take off depends very much on your location. Therefore, it is important to be aware of the holidays that your state government gives off. Every year, around October/November, Indian states publish their list in local or national newspapers. The number of public holidays that companies have to give off is also announced. This number varies from 8 to 14 days per year, depending on your location. Therefore, if you operate in several states, the number of days off may vary between your locations.

2. What are other companies doing in your area?

Apart from being aware of local regulations regarding public holidays, India also has regional holidays and, due to the use of the lunar calendar, national holidays fall on a different date in different locations. It is therefore smart to check which public holidays the companies in your region have released in recent years. This will give you a good benchmark of the most important public holidays in your state.

3. Demographic data of your employees and customers

As the holidays are important times for employees to celebrate and get together with their families, the demographics of your employees are important in determining the days you give off. Map this out and don't forget to look at your clientele. If you have many international clients, they will probably want a clear overview of the days when the office is closed or when some of the staff is absent. This could mean less flexibility for your employees. If you have many Indian clients, both in and outside your state, then you should also take into account the holidays that are relevant to them.

4. Choose a flexible or fixed approach

There are two ways to approach the release of public holidays, with a flexible or fixed list. If you opt for a flexible approach, you offer your staff the chance to take holidays that are important to them. Here's an example:

  • Your company is required by the guidelines to offer 10 public holidays and you have a very diverse workforce. You therefore choose to give the entire office time off during the 4 biggest and most important public holidays in India (though this will of course depend on your staff demographics), which are Diwali, Eid, Christmas and Vaisakhi (an important holiday in both Sikhism and Hinduism), and the 3 national holidays. For the other 3 days, your employees can choose on which time they would prefer to have time off by submitting these days to you. These are called non-standard holidays because not every employee, but only a specific group will have this day off. 

This approach is becoming increasingly popular in India as it is the most inclusive. But for companies with a large workforce or international customers, this can be difficult to implement. In this case, you can also choose to compile a list of public holidays yourself, based on regional rules and preferences, and share it with your employees and customers. 

"If you are in doubt about which holidays to include in your policy, it is good to know that Indians do not mind taking an unscheduled or earned day off for a holiday that is important to them," says Suhasini. "I'm not talking about an important festival like Diwali - you won't be able to get an Indian to the office on that day - but about lesser celebrated days. Moreover, it is not customary in India to be paid twice if an employee has to work on a public holiday; instead, this is compensated for by offering extra days off at a later date when needed, a so-called compensatory leave. These days off are similar to earned leave and can therefore be taken or credited."

The guide for employers in India

Finding, hiring and retaining staff in India, whether remote or as part of your entity, involves a lot. You have to deal with new challenges during recruitment, different rules regarding contracts and differences in the work culture. To make it all a bit clearer for you as a European employer, IndiaConnected has created a special guide with advice for every challenge you may face.

 

6 reasons to outsource IT to India right now

 

A smoothly running IT department is an essential part of any business, especially now that work from home has become widespread and cloud computing has become more important. Europe alone faces a major shortage of around 30% of suitable IT personnel. And the professionals who are available come at a high price. In India, these good, experienced and affordable IT professionals can be found: in fact, India has the largest IT labor market in the world.

Outsourcing IT to India

India is one of the most popular outsource destinations in the world, with around 65% of all outsourced IT and R&D globally being moved to India. Head of IT for Maier+Vidorno, IndiaConnected's partner in India, Satish Tripathi shares the six reasons why India is the best outsource option for your IT department or R&D team:  

1. An extensive pool of highly trained professionals

India has one of the largest talent pools in the world. Every year, around one and a half million students come from the country's top technical universities, eager to get a job with a foreign multinational. Becoming a web or mobile app developer is one of the most popular career options among young Indians. The abundance and availability of dedicated and trained offshore developers makes India the place to have an IT or R&D team up and running in a short span of time. In addition, Indian IT professionals are trained in the latest technological solutions and applications, which are still considered challenging in other places of the world. India not only pulls the proverbial outsourcing cart, but also takes the lead in implementing the latest technology trends.

2. Outsourcing in India is budget friendly

Cost is often the deciding factor in opting for outsourcing and in the case of India, perhaps the most tempting factor in setting up an IT department in this country. Development costs in India are 30-35% lower than in the US and Europe. The average hourly wage of an Indian IT professional varies, depending on knowledge and experience, between €15 and €35 per hour. This is considerably lower compared to the salaries of developers in Western countries, which are around 85 to 125 Euros per hour. Outsourcing your IT or R&D to India can save the company up to 65% of its operational costs.

3. Reliability and high quality standards

Companies providing outsourcing services in India deliver high quality work that meets all international standards. Indian outsource parties work with:

  • The Capability Maturing Model (CMM), which indicates the level of software development in an organisation. The model distinguishes five levels, of which 1 is poorly developed and at 5 the development process runs like a well-oiled machine. More than 75% of the worldwide CMM Level 5 certified companies are located in India.

  • The International Standard Organisation (ISO 9000), which guarantees the quality of design, development, production and installation. India has the most ISO-9000 certified software companies in the world.

  • Total Quality Management (TQM)

  • Six Sigma Quality Certification

  • Customer Operations Performance Centre (COPC) that ensures the delivery of quality software within the deadline.

With the above standards and certifications, you as a company can be sure that an Indian IT or R&D team is providing your solutions with European quality. 

4. Communication is the key to success

Even though your IT or R&D team operates remotely, this does not affect smooth communication with the European headquarters. Not only because online conferencing is fully established by the corona crisis, but also because English is one of the main languages in India. India is the largest English-speaking country in the world. Good communication is essential for a successful start in India. For example, the the German IT company Optanium has not seen a single employee from its R&D team leave in seven years because of the strong bond of trust the German parent company has been able to build remotely with its employees in India.

5. Use the time difference to your advantage

India is 4.5 hours ahead of Europe, allowing you to solve problems before they will affect your European employees or users. This leads to greater efficiency, higher productivity and more space to focus on crucial tasks. Dutch company ARS Traffic & Transport Technology, a leading market player in technological traffic solutions, has had an R&D facility in India for twenty years for this reason. In addition to software development, the section control systems and matrix signs along Dutch highways are controlled from the Indian ARS T&TT office. "If a system fails, due to the time difference, we can repair the system before rush hour starts," told CEO Jan Linssen told us earlier at an interview.

6. Support from the Government of India

The IT industry is one of the largest sectors of the Indian economy and employs the majority of India's young workforce. The Indian government has therefore designed its policies to give this industry room to grow. With initiatives such as Digital India, which aims to make the country digitally more powerful in the field of technology, the government is trying to stimulate foreign investment in this sector even more. Therefore, you will have little trouble with legal or fiscal restrictions. 

Jump into the new, hybrid way of working - this is the time to outsource:

Many companies are trying to find their way in the post-pandemic world, which brings both financial and work-related challenges. Cutting your IT budget is actually impossible in this era of hybrid working, which is why outsourcing internal IT is a solution that can save companies a lot of money. With our new ways of working, physical distance is no longer a major obstacle to working with a remote IT team.

Wondering what benefits outsourcing has for your business? Get in touch with us:

 

What to watch out for when working with Indian professionals

 

The frustration of Europeans in India is well known: why doesn't my Indian business partner just clearly tell me how things stand? On the other hand, Indians struggle with Europeans' matter-of-factness and directness, which they usually perceive as blunt. Culture and communication trainer Nandini Bedi of IndiaConnected, explains where the mutual discomfort comes from today.

Communication in Europe vs. India

A few years ago, I asked an Indian woman who worked at Tata Corus what for her is the biggest difference between Europe and India. "It took me a long time to get used to the professionalism and directness of the people there," she replied. I think that directness is an expression of transparency. Simple, efficient, clear. What you see is what you get. A transparent, clear and honest message in which nothing is hidden.

This reasoning that focuses on transparency and efficiency contrasts sharply with what Indians care about: the underlying explanation. This is why Indians take their listeners through their sometimes wordy story, so their final answer does not come as a surprise, let alone a slap in the face. Their answer is usually nuanced - and their story takes you past their considerations. This is how Indians usually communicate: indirectly.

As a European boss, partner or client, it is therefore smart to scrutinize your own way of communicating and teach yourself ways to deliver your message in a softer manner with the necessary underpinning. This will prevent you from putting off a potential business partner or colleague because they perceive your way of communicating as rude.

In India, 'no' will not be easily said

In Europe, in almost all cases you will get an honest understanding of how feasible your plans or ideas are, how long it will take to realize a project and how much it will cost. Things are different in India, where they will tend to give you the answer they expect you want to hear. Therefore, a "no" is not found in the vocabulary of an Indian.

Because of this, it is important that you learn to read between the lines and ask the right questions in order to get the fairest possible understanding of the situation. In addition, India requires a more flexible attitude from Europeans in terms of deadlines and budgets, which is simply one aspect of doing business in India that you need to consider.

Of course, there are ways to learn how to set up a working environment where, by European standards, there is open communication by all parties. In our workshop "Working Efficiently with India," we train your teams in Europe and India, separately or better yet, together. The result of the workshop is more mutual understanding, more efficient communication, more job satisfaction, increase in efficiency and better results.

We answer questions such as:

  • Which communication strategy works?

  • How do I get good feedback from my employees in India?

  • How do I manage my team efficiently in India?

  • How do I develop proactivity in my Indian team?

Wondering how we can support your organization?