If you work with Indians, you know this is not always easy. We asked Michel Koopman, director of the Leela Palace Hotel in Guragon, how he manages a thousand people. Here are five of Koopman's tips on working with Indians.
1. Communicate widely, transparently and clearly
"We organise very regular sessions with staff to communicate our approach and goals. This is necessary to get everyone on the same page. In addition, my office is very accessible, anyone can walk in here."
2. Treat everyone with respect
"Indians are a proud people, and rightly so. This country has a rich history and is going to achieve a lot in the coming years."
3. Different strokes for different folks
"We employ a thousand people. There are dishwashers who don't speak a word of English, but also managers who want my job in a few years' time. I am transparent and honest, but my approach differs from person to person."
4. Realise that Indians don't like to say 'No'
Someone said to me the other day, "Mr Koopman, we don't lie, we just don't always tell the truth."
5. India is a very hierarchical country.
"In India, people respect elders. Grey hair helps to command respect from Indian staff."
Want to know more about working in India? Sign up for the workshop 'Communicating Effectively with Indians' on 15 September!